Shipping Policy

Last updated: 2 October 2026

This Shipping Policy applies to purchases made through storeswisstech.com, operated by:

Swiss Tech ApS
Industrikrogen 10
2635 Ishøj
Denmark
Company registration number (CVR): 42856932

Email: cko@swisstech.dk
Telephone: +45 42 43 20 50

1. Shipping destinations

We offer delivery to EU destinations supported at checkout.

Available delivery options depend on the destination, the products ordered and carrier restrictions. Certain products or locations may not be eligible for every delivery method.

If your address is not supported at checkout, please contact us before ordering.

2. Shipping charges

Shipping charges are calculated and displayed at checkout before you place your order.

Charges may depend on the delivery destination, parcel size, weight and selected delivery method. Applicable VAT is included in shipping charges shown to consumers.

Free shipping applies only where expressly offered for your order. Any applicable minimum order value, destination restrictions or other conditions will be stated with the offer.

3. Order processing and dispatch

Any stated processing time is separate from the carrier’s transit time unless expressly described as a total delivery time.

Orders are processed once accepted and the required payment arrangement has been completed. Processing may take longer for personalised products, pre-orders or products with a specific availability date. Any different delivery timeframe will be disclosed before purchase.

Orders are not necessarily processed or dispatched on weekends or public holidays.

If we become aware of an issue affecting your order, we will contact you using the details provided at checkout.

4. Delivery times

The applicable estimated delivery timeframe is provided before you place your order.

Delivery estimates are not guaranteed dates unless we expressly agree to a guaranteed delivery date. However, estimates do not remove our legal delivery obligations.

Unless a different delivery period has been agreed, we will deliver your order without undue delay and no later than 30 days after the purchase contract is formed.

If we fail to deliver within the agreed period, you may require delivery within an additional reasonable period. If we still fail to deliver, you may cancel the purchase and receive reimbursement without undue delay.

Where permitted by law, you may cancel immediately, including where we refuse to deliver or an agreed delivery deadline was essential to the purchase.

5. Carriers and tracking

Available delivery methods are shown at checkout.

Where tracking is available, we will provide tracking information after dispatch. Tracking updates may take time to appear in the carrier’s system.

We may use a different carrier where this does not materially reduce the agreed delivery service or increase your charges.

6. Delivery information and address changes

You are responsible for providing complete and accurate delivery information, including any details necessary for the carrier to locate the address.

If you notice an error, contact us immediately. Address changes cannot be guaranteed once an order has entered processing or been dispatched.

Where an incorrect or incomplete address supplied by you causes additional delivery or return costs, we may require payment of reasonable, documented costs to the extent permitted by law.

We will not charge you for correcting a delivery error caused by us.

7. Parcel collection and unsuccessful delivery

For delivery to a collection point or parcel locker, you must collect the parcel within the deadline communicated by the carrier.

If delivery fails or a parcel is returned because it was not collected, contact us to arrange the next steps.

Where the failure is attributable to you, we may require payment of reasonable, documented return or redelivery costs to the extent permitted by law. We do not impose an automatic penalty or handling fee.

Refusing delivery or failing to collect a parcel does not, by itself, constitute notice that you wish to withdraw from your purchase. To withdraw, you must clearly notify us as described in our Return & Refund Policy.

8. Lost, damaged or incorrect deliveries

If your parcel appears to be lost, arrives damaged or contains incorrect or missing products, contact cko@swisstech.dk promptly with your order number and details of the issue.

Where possible, retain the packaging and provide photographs of any visible damage to help us investigate. These requests do not make your statutory rights dependent on retaining packaging or providing photographs.

Please contact us even if carrier tracking marks the parcel as delivered but you have not received it.

We remain responsible for loss or damage until you, or a person nominated by you other than the carrier, takes physical possession of the goods. The statutory exception for a carrier independently commissioned by you and not offered by us may apply.

A carrier investigation does not remove or indefinitely postpone your rights against us. We will provide the remedy required by applicable law.

9. Split shipments

Your order may be delivered in more than one parcel.

We will not charge additional shipping merely because we choose to split an order.

For several products ordered together and delivered separately, the statutory withdrawal period generally begins when you receive the last product.

10. Product and transport restrictions

Some products, including batteries, power products and knives, may be subject to transport or destination restrictions.

These restrictions may affect available shipping methods or prevent delivery to certain locations. We may request information reasonably necessary to comply with applicable requirements.

If we cannot lawfully fulfil an order, we will notify you and handle cancellation and reimbursement in accordance with applicable law.

11. Taxes and special territories

Applicable taxes and shipping charges collected by us are shown before purchase.

Certain territories associated with EU countries have different customs or tax arrangements. Where delivery to such a territory is offered, any applicable import arrangements and additional charges must be disclosed before you place the order.

We do not require you to pay undisclosed additional charges for an accepted order.

12. Returns

Returns, withdrawal, refunds and defective-product claims are governed by our Return & Refund Policy and Terms of Service.

Our company address above is not automatically the return delivery address. Please follow the return address and instructions stated in our Return & Refund Policy.

13. Consumer rights

Nothing in this Shipping Policy limits mandatory consumer rights.

If an event outside our reasonable control causes a delivery disruption, we will take reasonable steps to address it. Your statutory cancellation and refund rights remain applicable.

14. Contact

For shipping questions or delivery problems, contact:

Swiss Tech ApS
Email: support@swisstech.dk
Telephone: +45 42 43 20 50

Please include your order number so we can identify your purchase.