Warranty

Your statutory guarantee

EU consumers have at least two years of statutory protection from delivery. It covers products that are faulty, damaged on arrival, incorrect or do not match the description. Longer or stronger rights under your national law remain available.

What we do

You can normally choose repair or replacement. We provide the remedy free of charge, including necessary postage, labour and materials. Where the legal conditions are met, you may instead be entitled to a price reduction or a refund.

For purchases made on or after 31 July 2026, choosing repair instead of replacement extends the statutory liability period once by at least 12 months, where the applicable national rules apply.

What is not covered

Normal wear, accidental damage or misuse after delivery is not a defect in itself. We will always assess whether the problem is caused by poor durability, faulty materials or incorrect instructions.

Product warranties

Some products come with an additional manufacturer warranty, for example a lifetime warranty. Where offered, it is stated on the product page and applies on top of your statutory rights. It never replaces or shortens them.

How to make a claim

Email cko@swisstech.dk with your order number and a short description of the problem. Photos or a short video help us assess the issue. Read the full terms in our refund policy and terms of service.