FAQ

Answers to the questions we hear most often. Still need help? Contact our customer service.

Where do you deliver?

We deliver to countries in the EU. The countries and delivery options available for your order are shown at checkout.

How long does delivery take?

Delivery time depends on your country and the carrier you choose, and is shown at checkout. When your order has been dispatched, you will receive tracking information where available.

Can I return my order?

Yes. As an EU customer you can withdraw from your purchase within 14 days of receiving it, without giving a reason. Return shipping is at your own cost, and we refund you within 14 days of receiving your notice. Read our refund policy for details.

What if my product is faulty?

EU customers have at least two years of statutory protection from delivery. Contact us with your order number and a short description of the problem, and we will help you. Read more on our warranty page.

Are there age limits on knives?

Some products, including knives, may be subject to age limits or other rules in your country. Please check your local rules before ordering and carrying a knife.

Do I need an account to order?

No. You can check out as a guest. With an account you can see your order history and save your delivery details for next time.

Any other questions?

Get in touch through our contact page and we will be happy to help.